We can imagine that you would like to know why we ask for your personal data and what we do with it. We are happy to tell you that in our privacy statement. If you have any questions after reading this statement, please let us know by sending an e-mail to . email@example.com.
What personal data do we process?
To give you insight into which personal data we process about you, here is an overview of the personal data we process:
- First and last name
- Date of birth
- Telephone number
- E-mail address
- Bank account
On what basis do we process personal data?
We only process your personal data after we have explicitly requested permission for this. Only after you have given permission for the processing of your personal data will we store, process and share it with third parties. You can read with which organizations we share your personal data later in this privacy statement. Without your permission, your personal data will be processed anonymously as much as possible. Unfortunately, we cannot guarantee that no personal data will be stored during your website visit.
Why do we need your personal data?
We use your personal data for various purposes. We have described these below. We use the data we have received from you, as well as the data we collect ourselves. Such as, for example, data about your visit to our website. This data and feedback we receive from our visitors help us to further develop and improve our services and website.
- Delivery of your order
When you place an order, we ask for your name, e-mail address, (delivery) address, telephone number and payment details. This allows us to deliver your order and keep you informed about your order. We also give your data to others if this is necessary for your order, for example to delivery services.
In order to make shopping at Terapy as pleasant as possible, we store your personal data and the data relating to your order with your permission. As a result, you do not have to enter all your details again with a new order. We also store data about previous orders and reviews that you have placed.
You can subscribe to our newsletter. Through our newsletter we keep you informed about offers, new products and recent developments within Terapy. You can always unsubscribe from our newsletter.
- Customer service
You can reach our customer service by phone. In order to be able to help you quickly, we use your data and make notes that we keep.
We would love to hear your opinion about our products and services. If you decide to write a review, you can choose whether your name and personal details are visible to other visitors and whether we can contact you as a result of your review.
- Improvement of our website and service
We are constantly improving our services. That is why we can use your data to ask you if you want to participate in a no-obligation customer or market research. Sometimes others do that research for us. We will give the other person your e-mail address. Of course, the other person must also comply with our privacy rules. For example, your e-mail address must be deleted after the investigation.
No one is waiting for fraud. We may also use your customer data to investigate, prevent and combat fraud. If necessary, we give customer data to the government.
- Business customers and partner program
We also store the contact person’s data for our business customers and partners. If it is data of individuals, we treat this data just like that of our other customers.
Terapy does not sell data
Terapy will not sell your personal information to third parties. Terapy will only make this available to third parties who are involved in the execution of your order and the associated agreement. If we want to use your personal data for something else, we will only do so with your permission.
What else do we do with your data
We handle the data you leave with us with the utmost care. We do this with one of the most modern techniques: the Secure Socket Layer (SSL). If you have nothing to do with your data, you simply cannot access it. If we give your data to someone else, we require that the other person handles your data as carefully as we do. We also require that he only uses this data for the purpose for which he received it. If you feel that this is not happening or if you feel that your personal data is not properly secured or there are indications of abuse, please let us by sending an e-mail to firstname.lastname@example.org.
How long do we keep your data?
We do not store your personal data longer than is strictly necessary to achieve the purposes for which we have collected the personal data. Personal data of consumers will be deleted as soon as possible, after they have indicated that they do not want to buy products from Terapy or have indicated that they are no longer interested in the products of Terapy. If you have purchased products from us, we will store your personal data for a maximum of 7 years. This long retention period is necessary to be able to meet the obligations of certain government agencies – such as the Tax and Customs Administration.
We do not make decisions based on automated processing on matters that can have (significant) consequences for people. These are decisions that are taken by computer programs or systems, without involving a person (for example, one of our employees).
Sharing personal data with third parties
We share your personal data – as described earlier – with various third parties if this is necessary for the execution of the agreement and to comply with our legal obligations. With companies that process your personal data on our behalf, we conclude – if possible – a processing agreement to ensure the same level of security and confidentiality of your personal data. We remain responsible for the processing of your personal data at all times. We provide your personal data to the following third parties (not an exhaustive list):
|Mail order companies such as DHL, Post NL and DPD Mailchimp||Delivering the products you ordered. Sending our newsletter.||First and last name and address details. E-mail address|
|Navitas (Naiton)||Maintaining our webshop, creating invoices and processing an order placed by you.||First and last name, address details, e-mail address, telephone number, date of birth and bank account number.|
|Multisafepay||Processing your payment.||First and last name and bank account number.|
|Feedbackcompany||Collecting feedback from our customers in order to improve our products and service.||First and last name and e-mail address.|
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- You stay logged in and can shop undisturbed;
- Items are stored in your shopping cart;
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Most Terapy cookies disappear when you close the browser. Some cookies remain for a few days to a few years. You can delete them yourself at any time via your browser.
You can always delete or disable cookies yourself via your browser settings. An explanation of how to adjust the cookie settings can be found under Help in most browsers. But please note: without cookies , the www.terapy.nl website will not work as well.
What are your rights regarding the processing of personal data?
As a consumer, you have the right to view, correct or delete the personal data that we process. In addition, you have the right to withdraw your consent to the processing of personal data or to object to the processing of personal data by Terapy. You also have the right to data portability. This means that you can submit a request to us to send you the personal data that we store about you in a computer file. You can send a request for access, correction, deletion, data transfer of your personal data or request for cancellation of your consent or objection about the processing of your personal data to email@example.com. To ensure that the request for access has been made by you, we ask you to send a copy of your identity document with the request. Make the passport photo, MRZ (machine readable zone, the strip with numbers at the bottom of the passport), passport number and Citizen Service Number (BSN) black in this copy. This is to protect your privacy. We will respond to your request as soon as possible, but no later than within four weeks. We would also like to point out that you have the opportunity to file a complaint with the national supervisory authority, the Dutch Data Protection Authority. This can be done via the following link: https://autoriteitpersoonsgegevens.nl/nl/contact-met-de-autoriteit-persoonsgegevens/tip-ons. Please note that government authorities may require us to retain certain personal data.
We hope that by reading our privacy statement you have gained a good idea of how we process your personal data. If you have any questions or comments as a result of reading our privacy statement, you can let us know by sending an e-mail to firstname.lastname@example.org.
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